Stable Affordable Phone PBX
November 28, 2023

Stable Affordable Phone PBX

Jared Borne | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business Communications Suite

Overall Satisfaction with Nextiva Business Phone Service

When I started my employment, I came into a mess of a situation with phone services through a major provider. Every time it would rain, we were losing phone services and they were not interested in resolving (the issue was a few hundred yards from our office). After extensive research, I began testing Nextiva Business Phone Service. It didn't take long to decide they were the service we were going with and we signed a term to get the best price possible long term. The minimal issues we've encountered alongside relatively quick support helped the decision to extend our contract. The prices are competitive and the service has been stellar. My only gripe is that our account manager tends to change more frequently than I would like.

Pros

  • Support
  • Service
  • Stability
  • Pricing

Cons

  • Physical Fax Bridges
  • Account Manager Changes
  • Stability of service has provided us great results on ROI

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

We are utilizing 70 phones across two sites and this has worked well for us.

Nextiva Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10

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