Not the right fit for our business model.
November 28, 2023
Not the right fit for our business model.
Score 4 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Nextiva Business Phone Service
Our business uses Nextiva Business Phone Service both for a hybrid office environment. Eliminates the need for traditional desk phones for remote users. We have been with Nextiva Business Phone Service for approximately eleven months.
Pros
- We appreciate the ability to listen to our voicemail via email when working remotely.
- We appreciate the ability to easily change passwords for our associates.
Cons
- The wait times for customer service and/or technical support are sometimes are over an hour, which is difficult during business hours.
- In my experience, tech support agents have been aggressive when not able to answer questions. These agents have sent us to another department causing the wait times to start over.
- Issues are not always resolved with one contact.
- Comcast Business VOIP (VoiceEdge)
We chose Nextiva Business Phone Service for the accessibility for our hybrid office.
Do you think Nextiva delivers good value for the price?
Not sure
Are you happy with Nextiva's feature set?
No
Did Nextiva live up to sales and marketing promises?
No
Did implementation of Nextiva go as expected?
No
Would you buy Nextiva again?
No
Comments
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