Great Products that are Easy To Use!
November 28, 2023

Great Products that are Easy To Use!

Alexandra Mobley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Nextiva Business Phone Service

Excellent service and easy to implement! We have recently implemented Nextiva Business Phone Service in several of our multi-family properties across the country. Nextiva Business Phone Service has not only a simple, user-friendly process to place orders and receive services, their customer service and responsiveness is also excellent. After shopping around with several other carriers, Nextiva Business Phone Service was the obvious choice on service, products, and extremely competitive pricing!
  • Service
  • Response
  • Pricing
  • Invoicing
  • The customer portal is not as intuitive as I would like it to be
  • Invoicing seems to go to everyone who has signed a quote or agreement instead of the one main point of contact only
  • We have some properties where we have saved $10,000+ annually by switching to Nextiva Business Phone Service
  • Invoices are clear and easy to review, saving time with accounting
  • Priced very well within the market - much better than competitors

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Nextiva Business Phone Service has been an excellent choice to replace older, aging or obsolete technology that is still offered by other carriers that is almost impossible to maintain and troubleshoot. They are priced very well within the market. Even in some of our more remote properties, the service has been reliable and clear.

Nextiva Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated