Item: Nextiva
Rating: 9
Author: Verified User

Overall Satisfaction with Nextiva Business Phone Service

Use Cases and Deployment Scope

We use this as our day to day phone service. Whether it is interacting with customers or carriers. This service is nice because it records call in the case we need to access them. It also allows us to be mobile with the availability to use the service from our cellphones.

Pros and Cons

Pros

Recorded Calls
Accessibility
Great IT help

Cons

Initial training
Service Options
Bigger help department

Return on Investment

Higher return because we can answer more calls
Higher customer satisfaction
Better call quality

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Likelihood to Recommend

I like using Nextiva Business Phone Service when I am out and about. This helps keep me mobile while cold calling. It also helps if we need to redirect calls if someone hits the wrong extension. This isn't always great for people who are not very tech savy. The set up can be tricky and requires time to get it done and understand.

Nextiva Feature Ratings

Comments

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Nextiva Review

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