We are happy with NEXTIVA VOIP Services
December 30, 2023

We are happy with NEXTIVA VOIP Services

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

NEXTIVA Business Phone Service is our main telephone service in the office. Every employee is using this service every business day. We are mostly using it for voice calls, recording calls and in rear occasions we use an SMS and FAX features. We use mobile application from Nextiva, Desk phones and WINDOWS software.
  • Voice Calls
  • Recording Calls
  • SMS
  • FAX
  • MOBILE APP
  • Click to dial went away after upgrade
  • sometimes if support is contacted via email, the answer will come 24 hours later

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nextiva go as expected?

I wasn't involved with the implementation phase

Would you buy Nextiva again?

Yes

We are satisfied with the service and would recommend it for any size of the company. NEXTIVA has a wide range of hardware (desk phones) available to pick from. Ability to make calls from your business phone number while on the go is priceless. Also making calls while travel via laptop is a nice feature.

Nextiva Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
10