Item: Nextiva
Rating: 10
Author: Jessie Robare

Overall Satisfaction with Nextiva Business Phone Service

Use Cases and Deployment Scope

I used Nextiva Business Phone Service for 4 years now and am absolutely satisfied with the technology and customer service. I had Nextiva Business Phone Service for the last 4 years and never encountered any service interruptions thus far. I recently bought a new VoIP phone, and one call to tech support was all it took. Nextiva tech rep made the phone exchange easy and pain free. I definitely recommend this company for small businesses.

Pros and Cons

Pros

Technologies
Customer service
Billing

Cons

Can't think of any, it is good as is

Return on Investment

Reasonable price

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Likelihood to Recommend

For my small business, Nextiva Business Phone Service works great. The desktop application works great, phone features are suitable, fax and 800 number work great. The mobile app needs a little improvement but works when I need it to work, such as phone forwarding, etc. Mobile app rings even when I disable not to ring while on the phone, maybe a glitch.

Nextiva Feature Ratings

Comments

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Great customer service

Software Version