Nextiva Business Phone Service review
April 08, 2024
Nextiva Business Phone Service review
Score 9 out of 10
Vetted Review
Verified User
Software Version
VoIP Call Center
Overall Satisfaction with Nextiva Business Phone Service
We use Nextiva Business Phone Service for all of our office phones. It's easy to use and navigate. The call center feature is a life saver for us! We have two medical offices and we are able to dictate what phones need to ring for incoming calls and which phones do not. Every phone is able to have their own extension and their own voicemail. We don't have to take so many messages if someone is not at their desk. Just forward the call to the extension and if they are available the patient is able to leave a voicemail for their provider. Customer service is outstanding! Always very helpful and fast to resolve the issue. Would highly recommend using Nextiva Business Phone Service for office use.
- Customer Service
- Being able to filter call center settings
- Easy to use
- Multiple options for phones and cordless phones
- Sometimes waiting on chat takes longer than usual
- Pricing could be a little better
- Site could be a little easier to navigate
- Increased revenue by being able to have the appropriate staff answer the incoming calls
- Happier patients that are able to get easier access to their provider by phone
- Overall patient satisfaction
Do you think Nextiva delivers good value for the price?
Not sure
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes