Nextiva Business Phone Service
April 08, 2024
Nextiva Business Phone Service
Score 10 out of 10
Vetted Review
Verified User
Software Version
Small Business VoIP
Overall Satisfaction with Nextiva Business Phone Service
Nextiva Business Phone Service provides us with a VoIP phone system that allows us to make and receive calls over the internet at a greatly reduced cost compared to a landline system. The system includes call management tools such as auto attendants and voicemail-to-email. Nextiva Business Phone Service also offers very reliable customer support whenever we need assistance which is my real basis for this review because they truly excel in this area.
- technical support seriously on point
- the admin portal allows you to control a surprising amount of the system, basically all of it if you know what you're doing
- if you don't know what you're doing, Nextiva Business Phone Service is great showing how things work and what needs to change
- and when they need to do things behind the scenes or activate things they are very fast and always follow up
- I'm sure it's possible for Nextiva Business Phone Service to improve the user friendliness of the admin portal but considering how powerful it is I don't know how fair a criticism this is
- I think most of my gripes are with VoIP phones generally but people have a tendency to get lost on hold more with VoIP phones than landlines
- less time dealing w/support because they know what they are doing and some are truly exceptional
- having an auto attendant reduces call times and transfers
- we switched when we were a much smaller office, we are now roughly three times larger and we are paying less than double what we paid for landline
Nextiva Business Phone Service is in a different league compared to our old provider. The old provider was one of the large business phone companies and dealing with them was fine. The system was simple and they got back to us about issues pretty quickly. But Nextiva Business Phone Service is always available, always gets things done quickly and properly at the time of you calling. I don't get off the phone until we've confirmed whatever change I'm making
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes