Review of Nextiva
April 28, 2025

Review of Nextiva

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with Nextiva Contact Center

We use it to because we are a remote company and all of our employees are in different states. With Nextiva we can keep everything streamlined. Being a small business we mostly use the telephone and fax capabilities. But anyone in the company can be reached and one employee can manage everything.

Pros

  • Configuration
  • Support
  • Compatibility

Cons

  • Initially complicated to learn
  • Integration of multiple areas
  • Quicker chats
  • Improved efficiency through smart automation
Major learning curve.

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nextiva Contact Center go as expected?

Yes

Would you buy Nextiva Contact Center again?

Yes

I think best for larger companies. It is also excellent for remote workers. Can be too much for small companies that all share the same space since there is a lot involved.

Nextiva Contact Center Feature Ratings

8.3
Agent dashboard
8
Validate callers
6
Outbound response
8
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
8
Predictive dialing
8
Interactive voice response
8
REST APIs
8
Call scripts
8
Call tracking
10
Multichannel integration
8
CRM software integration
8
9.1
Inbound call routing
8
Omnichannel inbound routing
8
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
8
Customer interaction analytics
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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