Nextiva Is Pretty Solid!
February 23, 2022
Nextiva Is Pretty Solid!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Nextiva VoIP Call Center
We currently use Nextiva VoIP Call Center as our physical and softphone PBX solution. It works out great for users that are in the office that still prefer a physical phone, as well as remote users that don't have the space for one, so use a softphone instead. There's no difference in sound quality on either, but the softphone is a better cost value for small businesses and remote users. Call recording, internal calling only (ext), international calling, and call center reporting and monitoring are some of the features available for a lesser or additional cost and may require additional software and licenses packages. As an admin, the GUI software is pretty easy to use compared to its predecessor, Momentum. It uses the same Broadsoft system, but place a GUI on top that makes it a breeze to get where you need to go and easier to locate things.
Pros
- Call Recordings.
- PBX Solution.
- Remote users phone solution.
- Call center monitoring and reporting.
Cons
- Admin doesn't have access to do everything and sometimes requires support's help, which could take a while.
- There's a cost for every little feature, which could deter companies from using it.
- Needs better response time from support.
- Set up in over 5 locations nationwide.
- 300+ users with 75% working remotely.
- Looking at adding addition 100+ users in the near future due to demand.
Do you think Nextiva Contact Center delivers good value for the price?
Yes
Are you happy with Nextiva Contact Center's feature set?
Yes
Did Nextiva Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Nextiva Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy Nextiva Contact Center again?
Yes
Comments
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