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NICE CXone (formerly NICE inContact) Review
June 04, 2021

NICE CXone (formerly NICE inContact) Review

Jeisy Kelly Xavier Silva Lopes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

The entire organization uses NICE CXone (formerly NICE inContact). These are [for] external calls and others.
  • The tool is extremely fast
  • The tool is extremely dynamic
  • The tool is simple and practical
  • Layout improvement
  • Colors to choose
  • More effective contacts
Custom call scripts
Because NICE CXone (formerly NICE inContact) is a 100% effective tool.
Because NICE CXone (formerly NICE inContact) is a very effective tool.
Yes - NICE CXone (formerly NICE inContact) replaced the verisys system.
I would recommend NICE CXone (formerly NICE inContact) 100% to colleagues who also work in telecommunications.

NICE CXone Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated