Overall Satisfaction with NICE CXone (formerly NICE inContact)
It is being used by a department to reschedule appointments and contact patients effectively. It is being used across the University of Miami. The program allows patients to call back and speak to a representative quickly and easily. The system also allows users to transfer the patient to any department in the building and around the world.
- Leaves messages.
- Voicemails.
- Feedback to workers.
- The system should have notifications.
- Let the patients provide feedback as well.
- Be able to lower the volume on the patients.
- Great.
- Amazing.
- Time convenient.
A personal script would be great to follow however, I prefer to go with the flow and feed off of the patient's energy. The NICE CXone program is convenient and efferent especially when it comes to answering the patient's needs quickly.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes