NICE
October 21, 2021

NICE

sabrina dasilva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

It is being used by a department to reschedule appointments and contact patients effectively. It is being used across the University of Miami. The program allows patients to call back and speak to a representative quickly and easily. The system also allows users to transfer the patient to any department in the building and around the world.

Pros

  • Leaves messages.
  • Voicemails.
  • Feedback to workers.

Cons

  • The system should have notifications.
  • Let the patients provide feedback as well.
  • Be able to lower the volume on the patients.
  • Great.
  • Amazing.
  • Time convenient.
The NICE CXone system is easy to learn and easy to continue learning.

Do you think NiCE CXone Mpower delivers good value for the price?

Yes

Are you happy with NiCE CXone Mpower's feature set?

Yes

Did NiCE CXone Mpower live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone Mpower go as expected?

Yes

Would you buy NiCE CXone Mpower again?

Yes

Great way to communicate with patients quickly and easily. In my opinion, the NICE CXone system is a 10 out of 10 platforms. I would highly recommend the NICE CXone system because of how easy it is to use. You can transfer calls and leave patients on hold. While also the system is really easy to learn. I strongly recommend this system to any organization that needs to schedule appointments and access dashboards and reports.

NiCE CXone Mpower Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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