Using NICE CXone is so nice!
November 09, 2021

Using NICE CXone is so nice!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

To communicate with customers and provide them with services provided by the county. With NICE CXone, it makes it easy to handle our call taking. It also makes it easy to find our progress and see where our call taking takes us. The avatar feature is also very entertaining! Having NICE CXone on the computer makes handling a phone was easier!

Pros

  • Answering the phone with just one click.
  • Conference calls made easy.
  • Caller ID feature is great.

Cons

  • Making the colors customizable for those who prefer dark tones.
  • Make call taking faster.
  • Makes transferring call easy.
  • Easy to use for those who are not tech savvy.
It is easy to use!
Not Sure

Do you think NICE CXone Mpower delivers good value for the price?

Not sure

Are you happy with NICE CXone Mpower's feature set?

Yes

Did NICE CXone Mpower live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone Mpower go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone Mpower again?

Yes

A way that NICE CXone is well suited and highly preferred in the call center line of work is of the easy aspect of it. It's well suited because every little thing is done on the computer and NICE CXone makes it really easy to stay focused in one direction instead of working with an actual phone.

NICE CXone Mpower Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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