Using NICE CXone is so nice!
November 09, 2021
Using NICE CXone is so nice!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
To communicate with customers and provide them with services provided by the county. With NICE CXone, it makes it easy to handle our call taking. It also makes it easy to find our progress and see where our call taking takes us. The avatar feature is also very entertaining! Having NICE CXone on the computer makes handling a phone was easier!
- Answering the phone with just one click.
- Conference calls made easy.
- Caller ID feature is great.
- Making the colors customizable for those who prefer dark tones.
- Make call taking faster.
- Makes transferring call easy.
- Easy to use for those who are not tech savvy.
Since NICE CXone provides managers and administrations with the flexibility to customize the software according to their business needs, I was able to customize my platform and be able to see the progress report in my dashboard. That helps me keep my call times at a good average if I can see them.
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes