Item: NiCE CXone Mpower
Rating: 10
Author: Rachel Jones

Overall Satisfaction with NICE CXone Mpower

Use Cases and Deployment Scope

I work for Walker Advertising and they use your system for call center jobs. It works well and I have never had any issues with it so far. This generates and saves the leads we need to make the connections to the attorneys offices and helps us find the attorneys in the callers area.

Pros and Cons

Pros

provides accurate location information
alerts you when you have a new call or when calls are dropped
gives a good call history list
gives good call details such as new or return callers etc

Cons

sometimes there are lags in the calls
some calls will overlap one another and your forced to save that lead if its a non working number

Usability

As a call center agent, from my standpoint, the system works great!

Products Replaced

Not Sure

Key Insights

Do you think NiCE CXone Mpower delivers good value for the price?

Not sure

Are you happy with NiCE CXone Mpower's feature set?

Yes

Did NiCE CXone Mpower live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NiCE CXone Mpower go as expected?

I wasn't involved with the implementation phase

Would you buy NiCE CXone Mpower again?

Likelihood to Recommend

based on my experience as a call center agent, the system runs fine for me and I like how I can have all of my important information such as my schedule and evaluations in one place. It is difficult to have a whole lot of tabs open so this being in one spot makes things much easier.

NiCE CXone Mpower Feature Ratings

Comments

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