CXone for every call center
Updated April 16, 2021
CXone for every call center
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We use several products in our call center, including central and WFM. NICE inContact CXone enables us to answer calls and manage our call center operations.
- Handle agent management
- Allow for complicated IVR scripting
- Allow for time management of agents
- Allow for complex reporting out of the call center
- WFM program does not have bidding
- Management with multiple companies is not well done
- This is a complete solution that allows for properly manage a call center.
- Enables us to manage all aspects of call center
Every one of our scripts is customized. We use several non-default custom-created reports as well. We can spin up a script in hours or even minutes depending on its complexity. They have a service which can create scripts for you, but we manage scripting in-house except for difficult use cases where we may need a little help.
Yes - An in-house product that failed on us over 10 years ago