Item: NICE CXone
Rating: 10
Author: Tamara Alanko

Use Cases and Deployment Scope

We use it to make our calls to our clients, it's being used across the whole organization and no problems on our end, just smooth sailing to get through the day. I really enjoy the features it has after a call, such as how to disposition my call or if I need to go on a break.

Pros and Cons

It helps keep track of my daily calls.
It's very sufficient.
Very easy to use.

There are times it's a smidge laggy but other than that it's good.

Return on Investment

All is good.

Customization

Our supervisors handle anything in that nature for the software, they make it easy for us by setting a time limit to the needs of our time to read and research notes for the accounts we work.

Usability

It is easy and gets the job done.

Reporting Capabilities

It really helps us keep track our calls and tasks we have at the time of the call before we make the call.

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Yes

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

I think it's well suited for the work environment I'm in, helps us make our daily calls and tasks for our job requirements.

You won't regret it!! super helpful for any organization

Overall Satisfaction with NICE CXone (formerly NICE inContact)