You won't regret it!! super helpful for any organization
Updated October 20, 2021

You won't regret it!! super helpful for any organization

Tamara Alanko | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

We use it to make our calls to our clients, it's being used across the whole organization and no problems on our end, just smooth sailing to get through the day. I really enjoy the features it has after a call, such as how to disposition my call or if I need to go on a break.

Pros

  • It helps keep track of my daily calls.
  • It's very sufficient.
  • Very easy to use.

Cons

  • There are times it's a smidge laggy but other than that it's good.
  • All is good.
It is easy and gets the job done.
Not Sure

Do you think NiCE CXone Mpower delivers good value for the price?

Yes

Are you happy with NiCE CXone Mpower's feature set?

Yes

Did NiCE CXone Mpower live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone Mpower go as expected?

Yes

Would you buy NiCE CXone Mpower again?

Yes

I think it's well suited for the work environment I'm in, helps us make our daily calls and tasks for our job requirements.

NiCE CXone Mpower Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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