Good Analytics Capabilities, Value for Money.
April 01, 2022

Good Analytics Capabilities, Value for Money.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE Nexidia Analytics

Nexidia has been used within our company for speech analytics. It also helped us to identify words and analyze audio patterns to detect emotions and stress in a caller's voice.

Pros

  • Speech Analytics
  • Quality Monitoring
  • Playback of Recordings

Cons

  • A cloud solution which can be simply integrated with our Cloud based CC Platform
  • Speech Analytics
  • Quality Monitoring
  • High success rate
  • Data analytics in more secure way

Do you think Mattersight Behavioral Analytics (discontinued) delivers good value for the price?

Yes

Are you happy with Mattersight Behavioral Analytics (discontinued)'s feature set?

Yes

Did Mattersight Behavioral Analytics (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Mattersight Behavioral Analytics (discontinued) go as expected?

Yes

Would you buy Mattersight Behavioral Analytics (discontinued) again?

Yes

Genesys Multicloud CX (formerly Genesys Engage), Nuance Dragon Speech Recognition
NICE Nexidia Analytics is well suited for Speech Analytics, Quality Monitoring, and even Playback of Recordings. It was also possible for us to easily integrate it with our recording solution and pass on those recordings from our recording warehouse to Nexidia storage.

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