The sweet spot of SharePoint Workflowhttps://www.trustradius.com/business-process-management-bpmNintex PlatformUnspecified8.21661012014-07-28T20:12:54.864Z
Updated September 30, 2015
The sweet spot of SharePoint Workflow
Score 9 out of 101
Nintex Workflow for Sharepoint
Overall Satisfaction with Nintex Workflow
To automate a contracts process for a major state agency. It's initial use was as a deep proof of concept, and has since been leveraged by a number of departments beyond the initial legal department. The primary issue related to lost in process and tracking progress of documents resulting in lost time and efficiency.
- It helps build a better relationship with our clients, it is not simply about the development of a solution, but more about the empowerment of an organization.
Using Nintex Workflow
Nintex Workflow Support
They are knowledgable and quick to identify, isolate and address issues, even when it becomes user 'training'.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - It was resolved quickly. It turned out to be an issue in SharePoint, rather than Nintex, however, they isolated the issue and assisted in getting the problem resolved. The took ownership of the issue, understood the impact, and saw the issue to resolution. Few 3rd party vendors are as knowledgable or assertive in assisting clients.
We were called in because the Partner of record for a client's Nintex installation had abandoned the client. We worked with the client's staff and Nintex to bring the client up to date, to resolve the issue, and then to propel onward to additional projects.