Item: Nuclino
Rating: 8
Author: Verified User

Overall Satisfaction with Nuclino

Use Cases and Deployment Scope

We use Nuclino as a knowledge management system. On there, we have countless guides, SOPs and information. It acts as an online wiki for employees at my organisation. Anyone is free to add articles, and the Admin (myself) will review them, add them to the appropriate folder and add dates for them to be reviewed to ensure everything stays up to date.

Pros and Cons

Pros

Nuclino is very easy to write and edit on - the text editor functions are simple yet effective
Nuclino is very simple to understand - there aren't pages and pages of menus and endless functions. It cuts down a knowledge base to what is required
Nuclino is reasonably priced
The graph view is a great piece of design

Cons

The list view can be confusing to understand and click through, especially when you have many different sub folders. It is hard to get an idea for where you are in the folder structure when compared to, say, Windows File Explorer.
Moving items around in different folders can be frustrating when you have to drag them a lot with the mouse
Trying to edit hyperlinks can be annoying when right clicking brings up the normal right-click windows menu and double clicking to try to edit in Nuclino just clicks on the link

Return on Investment

It cuts down on wasted time asking questions to senior employees where a guide/article can be made to be referred to
It is a great place as a user to find content when you are unsure on something

Usability

It is an overall well-designed piece of software that doesn't get in your way. It may lack in certain features, but the point of Nuclino is not to be overloaded with features. It is just a simple and effective way to store information, and it works very well as that

Key Insights

Do you think Nuclino delivers good value for the price?

Yes

Are you happy with Nuclino's feature set?

Yes

Did Nuclino live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nuclino go as expected?

I wasn't involved with the implementation phase

Would you buy Nuclino again?

Yes

Other Software Used

Asana

Likelihood to Recommend

Nuclino is well suited to a knowledge base for internal employees - that's what we use it for and that seems to be the main use case. I see it being less useful as a project management tool, considering there are other services that offer better features for project management,

Nuclino Feature Ratings

Comments

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Nuclino is Knowledge Management that Doesn't get in your Way