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The cats meow of social sentiment monitoring! I just happen to be a dog person.
August 15, 2016

The cats meow of social sentiment monitoring! I just happen to be a dog person.

Matthew Ledford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with NUVI

We were looking for a tool to help enhance our social media services offerings and I came across NUVI! One of the things it does above and beyond the tools used for publishing only, is to help monitor both the content and the sentiment of social conversations in a very interactive and graphic way.
  • Powerful graphing capabilities
  • Multiple targets for brands or topics
  • Great onboarding and ongoing team support to help users get up to speed with a very powerful toolset
  • It is a very robust toolset once you learn the language and how to exclude content that isn't a fit. It could be a little more intuitive.
  • Their annual agreements seem to be an outdated concept in the current internet SaaS world.
  • It was a learning experiment for us. Positive team on their side helped us learn much!
  • Most appropriate for larger businesses and agencies monitoring brand sentiment.
  • Less appropriate for small businesses with low traffic levels.

At a later time, we may come back to this tool but we found it was beyond our needs at the time and far more powerful than we needed for serving our current client base.