NUVI is a great product with excellent support
Updated November 09, 2019

NUVI is a great product with excellent support

Gary Wilcox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NUVI

NUVI is used as a tool to follow hashtags and brands. It is used in a teaching environment and a research setting. It's primary use in my social media class where the analytic team reports on relevant brands and our own group's social presence. It is also a very useful tool for several research projects that have been published in academic journals.

Pros

  • In the classroom, it is relatively easy to use for my students. They can quickly begin tasks that they have been assigned.
  • I love the ability to "go back in time" with Twitter mentions.
  • As a research tool, I like the ability to access the data in an excel or CSV format.

Cons

  • I would like to have more mentions for the price we pay.
  • It sometimes is a little slow to publish reports.
  • Sometimes there are technical difficulties that take a day or two to solve.
5 - Mostly students in my social media course but two other faculty have access to create monitors.
  • We are a non-profit R1 research university.
Brand watch is very competitive and a great software. I think NUVI is much better than Meltwater.
It is well suited in our educational environment and I like to use it for research. I especially like the forecast feature that allows the user to estimate how many mentions a monitor will render. The graphics are excellent and it is usually very responsive. I have had trouble with the number of duplicate messages in pulls.

Comments

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