Item: Nuxeo
Rating: 9
Author: Chris Giddings

Use Cases and Deployment Scope

We use Nuxeo in several capacities. The primary use of Nuxeo is as a Digital Asset Management (DAM) platform. Broadly, branding assets with version control, documents with both frequent and infrequent accesses and CDN for component assets for online properties.

The second use case is as a document repository. Any files we generate, store or reference are to be handled by Nuxeo.

Pros and Cons

Performant as a scaled asset repository.
Customizable with existing technology staff (Java).
Flexible integration (ReSTful APIs).

Low-code & No-Code customizations could go deeper.
Installation can be a bit dicey for new developers.
Core concepts could be better documented for self learning.

Return on Investment

Nuxeo has provided us with a central repository for all documents and reduced complexity and support/maintenance costs.
Using Nuxeo in a hosted SaaS model have provided stability and reliability allowing our staff to remain lean, saving 2-3 FTE engineers.
Nuxeo's performance at scale enables it to remain the go-to solution for us. Each new use case enhances the ROI we see as we can spread the value while supporting Nuxeo with a central team of engineers and developers.

Support Rating

Overall Nuxeo support has been solid. Response times are within agreed SLA, and their knowledge of their product enables quick resolution of issues when we have them. In a hosted model, like we have with Nuxeo, we have the benefit that Nuxeo doesn't have to figure out the underlying setup and configuration. So that helps.

I have found Nuxeo to be a strong partner with regards to architecting and designing solutions which leverage their product as a component.

However, for all the benefits, Nuxeo limits the number of technical contacts capable of opening tickets and escalating issues. Keep this in mind. While they have been flexible with our account, your mileage may vary.

Key Insights

Do you think Nuxeo delivers good value for the price?

Yes

Are you happy with Nuxeo's feature set?

Yes

Did Nuxeo live up to sales and marketing promises?

Yes

Did implementation of Nuxeo go as expected?

Yes

Would you buy Nuxeo again?

Yes

Usability

End user experience is very good with Nuxeo. The UI/UX is solid.

I do think developer/engineer experience could be improved significantly. While the APIs are documented well, and the product works well once installed and configured … it's that very setup process which has posed the greatest challenge to our engineers.

Looking holistically at Nuxeo's end-to-end product experience, I remain confident we made the right choice. And would make the came choice again. Improvements to the setup and onboarding processes for the product would only enhance this opinion.

Likelihood to Recommend

Leveraging Nuxeo for highly performant integrations where millions or billions of files/assets may be encountered is a prime use case for Nuxeo. Consider an insurance company generating contracts and policy documents, or a bank generating statements or a large print-house managing mailers.

Customizing the document shapes in Nuxeo allows for incredible flexibility in managing metadata to describe assets, granting agility for future-forward discovery of assets as new capabilities are added.

Flexible integration with a wide variety of systems using integration platforms like Apigee or Mulesoft for example, as well as more directly via ReSTful APIs and even out of the box tools like a Salesforce connector for example, make Nuxeo an easy choice for a medium to large enterprise.

A solid ECM/DAM for Medium to Large to Global Enterprises.

Overall Satisfaction with Nuxeo