Higher Education: A unique use case for a DAM
January 31, 2021

Higher Education: A unique use case for a DAM

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Nuxeo

Nuxeo is being used for its DAM capabilities and storing course-based content for use, reuse, and archiving. Nuxeo gives us the ability to tag content, know where we are using it in a course, know if we have the correct IP Rights and if the content has been approved internally for use.
  • Customized metadata management
  • Content workflows
  • User management
  • Search management
  • Nuxeo internal problem resolution process
  • User Interface customizations
  • Developer access to code
  • Good cost to benefit ratio
  • Low amount of resources to maintain system.
  • Mixed results from Nuxeo support system.

Do you think Nuxeo delivers good value for the price?

Yes

Are you happy with Nuxeo's feature set?

Yes

Did Nuxeo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nuxeo go as expected?

Yes

Would you buy Nuxeo again?

Yes

Nuxeo is very customizable but requires engineers to make the most of the major changes. It has a good overall performance. The AWS infrastructure is good but there is room for improvement as the system matures. UI is fair but the customization is clunky. Overall, iterative changes are possible with a good architecture in place.

Nuxeo Feature Ratings

Content capture & imaging
8
File sync, storage & archiving
9
Content search & retrieval
6
Content publishing & creation
7
Automated workflows
7

Nuxeo Support

The support process is not clearly defined and ownership is sometimes not clear. Sometimes support tickets get lost in the shuffle.

Using Nuxeo

Users have given good overall feedback on usage. Uptime and reliability are excellent. Customization allows us to adapt to our unique processes.