Okta the OG IDP
January 30, 2025

Okta the OG IDP

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Single Sign-On Plus

Modules Used

  • Okta Customer Identity Cloud

Overall Satisfaction with Okta

My organization uses Okta as our identity provider. We use it for all of our SAML and SSO connections. We also use it for multi factor authentication. This helps us address the issue we had when citrix cloud did not have a native integration with Azure AD or Entra ID now.

Pros

  • Up Time
  • Log Analysis
  • Support Response Times

Cons

  • Okta has had some notable breaches or incidents in the last few years.
  • The upgrade the the 2.0 engine broke our work flow and was hard to move back.
  • With Entra ID catching up its difficult to have a business case to stay with Okta.
  • The account provisioning is great from a time saver for applications that have an API or are in the marketplace for Okta.
  • Okta deprovisioning has increased our security posture with a 1 click disable and removes access to all resources.
  • Allowing for specific MFA settings for each user has been great for the range of staff at our firm.
This is one of the reasons that we went with Okta. Being one of the larger identity providers is the marketplace has allowed us to have integrations with software our team normally might not have the expertise to setup without the native integrations that Okta's team has developed and generated KB articles for.
With our user count and annual spend has offered us an annual training for our IT team but otherwise our team has just leveraged the knowledge base articles.
Our firm has used Okta for 5+ years and we haven't had any issues with our staff. The uptime has been great and our staff haven't been affected by any outages.
At the time when we moved from ADFS to Okta, Okta was the superior product for are use case. There was no ADFS/SAML connection available for for Citrix Cloud. Now, Entra ID has progressed and is supported by almost every application, we might be moving back to Entra ID.

Do you think Okta delivers good value for the price?

Yes

Are you happy with Okta's feature set?

Yes

Did Okta live up to sales and marketing promises?

Yes

Did implementation of Okta go as expected?

Yes

Would you buy Okta again?

Yes

Okta is designed for larger scale organizations. Just being an identify provider is not worth the cost for a smaller organization which can leverage Entra ID or Google for a fraction of the cost. Okta is great at workflow processing and automation if you subscribe to that feature set. That is extremely helpful with large turnover organizations.

Okta Feature Ratings

Identity Management
8.6
ID-Management Access Control
9
ID Management Single-Sign On (SSO)
9
Multi-Factor Authentication
9
Password Management
7
Account Provisioning and De-provisioning
9
ID Management Workflow Automation
9
ID Risk Management
8

Comments

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