Okta The all-in-one for peace of mind and ease of use

We use Okta (and Okta Verify) as our primary 2-factor authentication across a vast majority of our applications - from our HRIS, Microsoft accounts, SharePoint, Citrix, and beyond, our organization trusts Okta as a trustworthy 'gatekeeper'. It's usage has evolved, as we most recently have to put in a number matching our screen to proceed - which is an extra layer of verification on top of needing the phone itself. With my administrator duties, I frequent our Okta Dashboard quite often, and a middle-man to support with Okta issues at a lowlevel, and coordinating with appropriate Okta designated IT contacts for account changes.

Though I am not this far on the admin side, SSO being attached to account details across multiple cloud environments makes for simple, 1-platform updates, activations, deactivations, fixes, etc. Improved security from knowing that all accounts are protected equally, and deactivated equally when needed. On the setup side, information is ready to go for our new hires, and a single setup allows access to multple accounts instantly without the typical grueling account creation process (from both user and administrator perspectives).

I have not interacted directly with Okta's Customer First team - our parent company has a team support with admin support/account creation/deactivation/updating/etc. via ticketing system. I have only personally engaged with internal Okta guides, though they may have been directly adapted from Okta directly - if so, they are fabulous at demonstrating setup, and user self-service & any limitations (i.e. when to involve our IT team).

I'm not surprised by this statistic. In my entire time working closely with Okta and being main first point of contact for our global team's Okta questions/issues, not once have a seen or had an outage reported. It bodes well on security of Okta, of course, but also it's reliability - even if issues occur, admin can support, without entire teams ever shut out of accounts.