Life before OLO was ringing tablets everywhere
November 30, 2022

Life before OLO was ringing tablets everywhere

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Olo

We use it to taking orders from guests. It gives us a centralized system to combine all orders from all different carriers into one page. Some problems we have encountered are when it disconnects for its own reason. Also, the emails sent to us from OLO are not user-reader friendly. It is hard to figure out the problem from the email.

Pros

  • Connection
  • Speed
  • Accuracy

Cons

  • If we need to adjust the subtotal, it would be nice to have the option to subtract or remove an item from the subtotal and not manually insert a price. Sometimes guests just want a refund for a single item.
  • Consolidation of couriers.
  • Increased sales and helped us see the volume of orders we can take.

Do you think Olo delivers good value for the price?

Yes

Are you happy with Olo's feature set?

Yes

Did Olo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Olo go as expected?

I wasn't involved with the implementation phase

Would you buy Olo again?

Yes

OLO is suited for fast pace high volume establishments. It makes it easier for all orders to go in one place versus having multiple tablets open and ringing in the background. However, if it’s a slower establishment with no that many orders, it may not be beneficial to use OLO.

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