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Integration and Control - LOVE IT
December 01, 2022

Integration and Control - LOVE IT

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Olo

For our restaurants, Olo is used as our online ordering platform for our guests to place online orders for pickup orders and caterings. Now that it is integrated with our POS system, it makes things much easier for our guests to place their orders, have them pre-paid, and also already accounted for in our sales.
  • Olo makes the guest experience easy and understandable while placing their orders. They can easily customize their order, modifying each item to their liking using the guidelines we at our restaurant have given.
  • If there are issues with our equipment, Olo is quick to respond and get us back online.
  • Maybe having an option to provide sticky printer paper to our busy restaurant managers on an autoship basis.
  • The POS integration is very important for us.
  • Olo's capability to allow the guest to modify and customize each order.
  • The reporting features are fantastic.
  • Time savings for employees has been a positive impact.
  • Our takeout business has increased from less than 10% to over 30% in the last 2 years, we could not have been as successful with this increase without the help of Olo.

Do you think Olo delivers good value for the price?

Yes

Are you happy with Olo's feature set?

Yes

Did Olo live up to sales and marketing promises?

Yes

Did implementation of Olo go as expected?

Yes

Would you buy Olo again?

Yes

Olo has helped alleviate some stress in our restaurants in a couple of ways. Specifically, in the past there were times when customers would call to place orders over the phone and keep our crew members on the phone for several minutes at a time, especially for larger orders. With Olo, these orders are now placed directly online and printed right in store for us, clearly on individual label slips. In other cases, a customer might come into the store placing the order in line for many items, holding up the line, when the same customer can now easily use Olo and have the order ready to pick up when they come in and the guests in line were not affected.