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Olo is a one stop platform for restaurants and caterers looking to expand their online business.
December 01, 2022

Olo is a one stop platform for restaurants and caterers looking to expand their online business.

Paul Gershkoff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Olo

We work primarily with Olo using the platform for online delivery, pickup, curbside and catering orders. I primarily work with the menus and implementation of integrated concept kitchens and their interaction with the POS systems at the locations. I maintain and troubleshoot when there are issues with menus and pricing discrepancies as well as maintain user access.
  • Provides good customer service through both the account managers and their support desk
  • Provides a great online platform and payment interface
  • Always innovating and adding new features
  • Open to new feature requests that expand the functionality of their platform
  • Multi channel control of users of associated company concepts. The ability to quickly add a user to multiple separate company channels.
  • Ability to edit pending future orders for date/time/notes
  • More detailed explanations of each function under the "roles" created for users in user management.
  • Online accessibility
  • Real time changes for menu administration
  • Multiple online platform (rails) partners.
  • Better online visibility
  • Better coverage for delivery and sales
  • Better planning ahead for targeting marketing opportunities
Not applicable as the other software/platforms are not listed.

Do you think Olo delivers good value for the price?

Yes

Are you happy with Olo's feature set?

Yes

Did Olo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Olo go as expected?

Yes

Would you buy Olo again?

Yes

This is the primary tool we use for both our restaurants mealtime and catering channels as well as our (up to 6) virtual integrations. Olo fills the role as intended but as we are exploring new functionality on an ongoing we have found some limitations such as in the diagnostics like basket testing and mismatch reports that either don't explain fully the errors or produce false error reporting. The brand mismatch report does not have a good way to see refreshed results after making corrections.