ON24 Good and Bad
October 28, 2021

ON24 Good and Bad

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

We use ON24 for our 1:many webinars for client onboarding. It is a platform that can be customized based on the widgets you add - we like this as it allows us to have a Call of Action button, breakout room option, audience chat, Q&A widget, recourses widget, and much more. We also appreciate how the live webinars can be converted into on-demand videos for future webinars. At the moment, two teams within our org use it; we are evaluating further due to buffering and lag issues being faced by both presenters and audience members. Also, we have gotten feedback that the console can be confusing to the audience members due to multiple widgets and also the unfamiliarity of the platform compared to other conference tools, which are more widely used.
  • Widgets
  • On demand video
  • Survey option
  • Buffering and lag issues
  • Option to remove people from webinar
  • Option of locking the session after start of webinar
  • Customer engagement
  • Client onboarding
  • E-learning
  • Track registration and attendance
Yes, it is useful as it gives a virtual setting for a classroom style of learning which is great during these times. It also helps with e-learning for audience members across the globe. Due to on-demand videos, this has also helped audience members who may have missed live sessions get access to the webinars at any time.
It's a good product as long as you get over the learning curve. I would also recommend looking into your bitrate and VPN downgrades for there to be no AV issues. We were advised that we should use an ethernet when using the platform, which can be a hassle at times.

Do you think ON24 delivers good value for the price?

Not sure

Are you happy with ON24's feature set?


Did ON24 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ON24 go as expected?

I wasn't involved with the implementation phase

Would you buy ON24 again?


Good for 1:many webinars. In my experience, it's not good for those who want to have a more personal interaction as we cannot see the faces of the audience or talk to them. Hard to engage or gauge their interest levels due to this shortfall. The platform can also be confusing for many as there are widgets floating around that need to be fixed or minimized. There are lagging and buffering issues with the aV for both presenters and audience members, depending on the region you are in.

ON24 Feature Ratings

Audience polling
Branding options
Integration to Marketing Automation
Participant roles & permissions
Confidential attendee list
Calendar integration
Record meetings / events
Event registration