ON24 Great Customer Experience

We use it to host virtual events, both for potential clients and current customers. They vary from informational sessions to sales pitches, and fund events. It is used across Marketing, Customer Service, Sales, and Customer Experience teams. We were able to host virtual city visits during the pandemic which helped keep our customers engaged when they couldn't travel.

We use the data to follow up on prospective clients and track if customers keep using our service more when they join an event or do not. It really helps paint a fuller picture of the customer journey. We also know when to stop reaching out to customers if they don't purchase anything.

It has made us rethink how we run events and make them more interactive and easy for the customer. It has revamped our whole experience which is amazing! We just love it! I would highly recommend giving them a try to see for yourself what they can do for you.