Neophyte user with big aspirations
May 15, 2022

Neophyte user with big aspirations

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

Webinars for content marketing programs.
  • Graphics
  • Drive contacts.
  • Data aggregation.
  • CRM Support.
  • Lead generation.
  • Content management.
  • More profile information.
  • Password access uniform across usage.
  • User ID info consistent and on profile.
  • Need to get more education.
  • Creative usage.
  • Best practices sharing.
Generating partnerships that can be referred for our partners to use ON24 services.
The ultimate conference to be used as educational content and customer data.
Love what I'm learning and hope to expand.

Do you think ON24 delivers good value for the price?

Not sure

Are you happy with ON24's feature set?

Yes

Did ON24 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ON24 go as expected?

I wasn't involved with the implementation phase

Would you buy ON24 again?

Yes

Content management, evergreen, and on-demand content.

ON24 and Communications During a Pandemic

Unique services and data collection.
  • Customer training
  • Lead generation
  • Product Marketing

Using ON24

2 - Marketing and sales.
2 - CRM and data analysis.
  • Data aggregation.
  • Content marketing.
  • Drive ROI.
  • Webinars Evergreen.
  • On demand service.
  • Data aggregation.
  • Webinars to podcast.
  • Library archive.
  • On demand service.

Evaluating ON24 and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product

ON24 Support

Responsive
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
Introduction to partnership program.

Using ON24

Need more services like this.
ProsCons
Like to use
Well integrated
Difficult to use
Requires technical support
  • Looking for new applications.
  • Visual originality.
  • Graphic help.
  • Setup
  • New applications.
  • Trying to find new ideas.