Item: ON24
Rating: 8
Author: Verified User

Overall Satisfaction with ON24

Use Cases and Deployment Scope

I use ON24 in my organization for demand generation and partner training. We host at least 120 events per year to engage prospects, customers, and partners. Furthermore, we use ON24's engagement tools within the event console to deliver sales-related signals to the sales teams. So far, ON24 has done a great job at helping us solve our business problems.

Pros and Cons

Pros

Engaging target audience
Providing a plethora of event types
Flexibility

Cons

Customer support

Return on Investment

Scaled brand reach
Increased engagement with customers, prospects, and partners
Acquired more leads

Scalability

You can alter many features in ON24. For example, you can make the event a simu-live, which is a simulated live webinar that is actually prerecorded. In addition, you can include a live Q&A session after your simu-live portion of your event concludes. On another note, you can host virtual conferences on the platform, where thousands of people can attend.

Alternatives Considered

Zoom Events

ON24 has a lot of flexibility and can scale with your company's growth. However, there is a learning curve when it comes to utilizing the platform. Don't fret though, because a dedicated customer success manager can assist you to utilize the platform with ease!

Key Insights

Do you think ON24 delivers good value for the price?

Yes

Are you happy with ON24's feature set?

Yes

Did ON24 live up to sales and marketing promises?

Yes

Did implementation of ON24 go as expected?

Yes

Would you buy ON24 again?

Yes

Likelihood to Recommend

Customer support via the support chat can be a hit or miss. When customer support is not able to help, we ask customer success to assist, which may not be available during all hours. I think some additional training for customer support would improve customer satisfaction scores. That's all I can say for now.

Comments

Please log in to join the conversation

Great for Demand Generation