ON24 is great and we are excited for future improvements

Many add ons like captioning and new breakout rooms, but add ons are expensive.

For webcasts with limited interaction between speaker and attendee, ON24 is great. It is also great for us to provide 1 day conferences. When we have smaller groups of users, who should be able to speak in webcasts, we must use other platforms. There are also no breakout rooms available.

Compared to Zoom, navigating through the platform is in the words of our users 'daunting' until they get used to it. I needed help for a few weeks to learn the platform.

Some features that we require are quite expensive. Upcoming breakout rooms may need to continue on our Zoom platform since purchasing features like breakouts are too high priced. I give ON24 a solid 8 because our company is able to use the webcasts, EHUB and analytics to run webinars that are very successful.

There were many errors we needed to work on before fully understanding how to use ON24 and maximize its advantage to us

Most points of relevance were covered as far as I can remember.

We figured out ON24 by trial and failure. Online training was limited for the complications involved with hosting different types of webinars but there is only so much training that can be done, which is understandable.

Configuration is a bit complex and one must become accustomed to the platform before being able to configure properly. One example of too complex are the build size measurements: our graphics department, just this week, had to spend hours configuring EHUB banner to the correct specs are were unable to make the picture fit without whitespace. I believe ON24 should have a graphics department team to adjust image sizes for our company if our team is unable since our team is busy with various marketing projects.

There are a couple of support staff who are very excellent in providing immediate assistance and understand the platform and nuances of technical aspects of on24 extremely well, but I also deal with support staff who don't understand my concerns and take hours to respond with solutions that may or may not meet our needs. General support is proactive in responses but do not escalate issues for me, rather asking me to submit technical tickets myself, which can add to frustration, if I have already reached out to support. Chat support is not worth my time since the individuals are not technical or qualified in my opinion and I always have to submit tickets for appropriate answers.

From the user perspective, we have heard the words 'overwhelmed' and 'daunting' when our speakers are using Elite Studio. As for our tech support side, it took us months to figure out full functionality and we are still learning the intricacies of ON24 when it comes to EHUB, Elite and analytics.

ON24 performs very well when customizations are complete. Audience members are often happy with their experience in webcasts and on EHUB. Analytics are very extensive.

There are no unplanned outages and despite some glitches, I can always rely on ON24 to allow for webcasts and conferences.

There are no problems with integration that I have personally seen.

ON24 was easy to work with but it was unfortunate that they did not provide a trial version. ON24 contacted us and assisted us with questions often. They did not understand what breakout rooms were (August 2020) and offered the call to action solution which is not very feasible, despite our first impression being that the feature was available after having spoken with the developer.

Staff is easy going and often proactive. Our director dealt with the vendor pre and post sales and enjoyed working with ON24.