Healthcare and OnBase: match made in heaven?
Updated December 30, 2022

Healthcare and OnBase: match made in heaven?

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnBase

OnBase is used across the organization in many different departments, on the clinical and back office sides.

Pros

  • Scales to the users and departments leveraging OnBase.
  • Integrates with many different line of business applications.
  • Provides online resources.
  • The scanning options are plentiful to meet the requirements of a process.
  • Process automation through Workflow.

Cons

  • Change management. The process of moving code through environments (test to prod) is cumbersome.
  • Epic integrations
  • Workflow
  • API
  • We have leveraged OnBase to automate many tasks that have been paper driven in the past and are now electronic.
  • Because OnBase is so versatile, it has been the solution for projects that otherwise would have caused the system to purchase another application.
A strength with OnBase over many other applications is the ease of the point and click configuration.

Do you think OnBase delivers good value for the price?

Yes

Are you happy with OnBase's feature set?

Yes

Did OnBase live up to sales and marketing promises?

Yes

Did implementation of OnBase go as expected?

Yes

Would you buy OnBase again?

Yes

Scanning, process automation, and integration are areas where OnBase excels! Support has gotten worse over the years.

OnBase Feature Ratings

Enterprise Content Management
7.8
Content capture & imaging
9
File sync, storage & archiving
9
Document management
9
Records management
7
Content search & retrieval
7
Enterprise content collaboration
7
Content publishing & creation
7
Security, risk management & information governance
8
Contract lifecycle management
7
Automated workflows
9
Artificial intelligence
7
Mobile support
7
Integration
9

Using OnBase

5000 - All aspects of the health system.
2 - Soft and technical skills
  • Epic Integration
  • Process automation
  • Document Imaging
  • Integrate with the Org Chart
  • Expand into other areas such as legal

Evaluating OnBase and Competitors

OnBase Implementation

OnBase Support

Hyland tech support has a real ownership quality when it comes to support. Once they are contacted, they follow the issue through till the end.
ProsCons
Kept well informed
Problems left unsolved
Escalation required
Need to explain problems multiple times
No.
Yes - No, bugs normally get fixed in a later version or upgrading is difficult.
We had an issue with virus software and support helped track down that fix.

Using OnBase

Because there are so many modules in the OnBase suite. Some UI's are not as consistent as they could be which does effect usability.
ProsCons
None
None
  • Workflow
  • Scanning
  • Upgrades
Yes - Its not used much.

Comments

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