Healthcare and OnBase: match made in heaven?
Anonymous | TrustRadius Reviewer
September 24, 2020

Healthcare and OnBase: match made in heaven?

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with OnBase by Hyland

OnBase is used across the organization in many different departments, on the clinical and back office sides.
  • Scales to the users and departments leveraging OnBase.
  • Integrates with many different line of business applications.
  • Provides excellent technical support as well as online resources.
  • The scanning options are plentiful to meet the requirements of a process.
  • Process automation through Workflow.
  • Change management. The process of moving code through environments (test to prod) is cumbersome.
  • We have leveraged OnBase to automate many tasks that have been paper driven in the past and are now electronic.
  • Because OnBase is so versatile, it has been the solution for projects that otherwise would have caused the system to purchase another application.
A strength with OnBase over many other applications is the ease of the point and click configuration.
Hyland tech support has a real ownership quality when it comes to support. Once they are contacted, they follow the issue through till the end.
Because there are so many modules in the OnBase suite. Some UI's are not as consistent as they could be which does effect usability.

Do you think OnBase by Hyland delivers good value for the price?

Yes

Are you happy with OnBase by Hyland's feature set?

Yes

Did OnBase by Hyland live up to sales and marketing promises?

Yes

Did implementation of OnBase by Hyland go as expected?

Yes

Would you buy OnBase by Hyland again?

Yes

Scanning, process automation, and integration are areas where OnBase excels!

OnBase by Hyland Feature Ratings

Content capture & imaging
9
File sync, storage & archiving
9
Document management
9
Records management
7
Content search & retrieval
7
Enterprise content collaboration
7
Content publishing & creation
7
Security, risk management & information governance
8
Contract lifecycle management
7
Automated workflows
9
Artificial intelligence
7
Mobile support
7
Integration
9