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My Experience with Supporting OnBase
December 19, 2018

My Experience with Supporting OnBase

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with OnBase by Hyland

I am part of the Professional Services team where I'm involved with pre-sales, project planning, solution designing, solution implementations, and support for Hyland and ECM solutions with other organizations. We have customers across the entire USA.
  • Consistent research and development by Hyland leads to an enhanced user experience.
  • Integrates well with most COTS Enterprise software.
  • Patching is not available in OnBase. Bug fixes typically require a full upgrade to resolve.
  • Licensing can be very confusing for the customer side. But a good vendor can assist with that.
  • We have been very successful selling and using OnBase. It's used to increase business productivity whether it's AP, AR, HR, Records Management, etc...
It's much easier to administrate and is very user-friendly compared to my experience with Kofax.
OnBase's potential is nearly limitless. If you have an experienced vendor to support you with your business processes, there is nearly always an opportunity to use OnBase to enhance that process. It has a strong API, workflow, and many modules to support your business requirements.

OnBase Feature Ratings

Enterprise Content Management
10.0
Content capture & imaging
10
File sync, storage & archiving
10
Document management
10
Records management
10
Content search & retrieval
10
Enterprise content collaboration
10
Content publishing & creation
10
Security, risk management & information governance
10
Contract lifecycle management
10
Automated workflows
10
Artificial intelligence
Not Rated
Mobile support
10
Integration
10