Item: OneCause
Rating: 8
Author: Verified User

Overall Satisfaction with OneCause

Use Cases and Deployment Scope

We use OneCause as an event management platform for our premier ticketed events, as well as an ad hoc merchant storefront for some of our course offerings.

Pros and Cons

Pros

Registration process
Silent Auction
Mobile Messaging

Cons

Merchant Storefront
Reporting
User Interface

Return on Investment

fundraising
smooth registration, checkin/checkout

Usability

It is mostly easy to use but has room for enhancements.

Support Rating

I think it changed recently and is now more automated, but previously I enjoyed being able to chat real time with a live agent online.

Key Insights

Do you think OneCause delivers good value for the price?

Yes

Are you happy with OneCause's feature set?

Yes

Did OneCause live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OneCause go as expected?

I wasn't involved with the implementation phase

Would you buy OneCause again?

Yes

It is great for registration and table management. The ticket and auction platform are fairly straightforward to set up. Where it can improve is the functionality to link certain things together and have more capabilities for storefront (fixed price items).

Using OneCause

Users and Roles

1 - Event ticketing/registrations, silent auctions, fixed price memberships, donation pages

Support Headcount Required

1 - I am the sole "power-user" of this platform, apart from my supervisor that had the credentials to the financials aspect. Our first year, we had a client success manager onsite for our events, and then I learned how to handle that role in order to save on our budget moving forward. But the online support team is very accessible and helpful for any questions I may have.

Business Processes Supported

Event Management (ticketing, registration, table assignments)
Silent Auctions
Donations and membership fees

Innovative Uses

To set up membership plans for our office space rentals
Fixed price fees for some of our programs

Future Planned Uses

Live auctions
Fundraising appeals

Likelihood to Renew

Purely comes down to this platform being within our budget (i.e. transaction fees, annual contracts, etc.)

Comments

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A solid foundation for event management