OneCause

Customer support is one of the highlights of this organization previously with other platforms we have waited days or even weeks for feedback!

Customer service representatives are always available and knowledgeable about the product. I would call several times during the week of our auction looking for assistance which they were able to take care of every time. One representative went so far as to download some pictures to help as my computer was freezing up when trying to download the pictures on my end. Every representative was kind, patient, and attentive.

The support is great. The support team walks you through any problems, very easy to work with. Responds quickly.

Customer service has been a great help every year with our event to navigate any issues we may have or any credit card processing we need help with. They get back to you in a timely fashion if you email or direct you to a blog to help you further.

As I stated before, their customer service team is incredible. They are quick to respond and help answer any questions. They also send videos to walk you through your issue, so you can see exactly how to fix it and can look back at any time.

When I train new people to use OneCause, I tell them the support is unlike almost any other product. I give them a high-level overview and then tell them to watch the videos, read the help content, and engage with the support staff if needed. Everything they need to create and run their event is there.

In my opinion, this is the best thing about OneCause. We use a variety of third-party software in our organization and some support teams are rude, unhelpful, and honestly unavailable. OneCause's support team is a dream. If you have an issue that is affecting your event, the are a call away and will help you immediately. Question on your account? Your account rep will get with you (sometimes same day) without having to pull teeth.

anytime we needed help the OneCause staff was there to help us.

OneCause has the BEST customer support I have ever experienced. They are patient, and knowledgeable and always help me when I contact them. Whenever I have inquired how to use a feature or asked about how to do something, they give me the answer but also go above and beyond with additional info that I ended up also using.

Customer support is a real strength. They reach out to us in the months leading up to the event to make sure that we are on track, and they are always available for help when we need it. They have an extensive online help section with training articles and videos. Also, paying extra to have an on-site representative has always been a huge help and relief for us.

Quick to answer and easy to access

Between the chat function and the ability to email our customer service reps, we received timely feedback and assistance when setting up our event and all the elements related.

Support was good whether it was helping to set up the page or questions about reports.

The support team would get back to me so quickly with a solution for any of my problems. I knew that I could always count on a timely and helpful response.

THEY ARE AMAZING! HANDS DOWN THE BEST SUPPORT I HAVE RECIEVED FROM A VENDOR!

Friendly and helpful

They have a fantastic tech support team who typically responds to your questions and concerns within minutes. They are available for emails, phone calls, and have also created videos that walked me through my problems. When you initially get started with their peer2peer platform, they provide you with a consultant whose job is to walk you through setting up your first campaign. You al so receive a specific to you Customer Success Manager who is there for any and all questions and will help you until you find the answers needed!

Amazing customer support!

I have never had a poor experience with a member of the support team--from initial purchase to getting events set up to preparing for the event day. The staff is always friendly, knowledgeable, and responsive.

They are very responses and have pre-use trainings and on-going trainings through it's help library. It's like you can take a school to be certified. Besides all of that, you have a pretty good idea how to use the platform before you even sign up to buy it.

Quick and responsive, I never hesitate to reach out even for quick questions.

Everyone I worked with was easy to communicate with. There were a couple of times the robot, before I got to the real person, tripped me up.

We used a success manager for each gala and it truly helped to keep everything running smoothly. To have a professional audit your site is extremely valuable.

OneCause offers instructions and tutorials to assist with planning

When I had a question it was answered