Great customer service, user-friendly platform, made our event day smooth
Updated April 21, 2025

Great customer service, user-friendly platform, made our event day smooth

Brian Wachtel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneCause

We use OneCause for some of our fundraisers, including those with ticket sales or a silent auction component. We did not have an auction software platform that we were happy with, so OneCause was an ideal solution when we started seeking a new provider.

Pros

  • Great customer service so that is responsive to questions or issues
  • Easy platform to process donations and payments with quick turnaround of finances
  • Easy to learn and use platform that allowed us to build out a robust and diverse silent auction

Cons

  • We wish the software was more conducive to a hybrid auction
  • The on-site assistance did not provide an upgrade to our own staff
  • We would like the ability to showcase multiple photos on auction descriptions
  • OneCause takes time to setup but it saves time on event day and closing out the event
  • OneCause provided us a 10:1 ROI
OneCause offers online tutorials and makes the process very easy to learn the platform
Between the chat function and the ability to email our customer service reps, we received timely feedback and assistance when setting up our event and all the elements related.
Much more modern platform that allowed our event to move online

Do you think OneCause delivers good value for the price?

Yes

Are you happy with OneCause's feature set?

Yes

Did OneCause live up to sales and marketing promises?

Yes

Did implementation of OneCause go as expected?

Yes

Would you buy OneCause again?

Yes

OneCause is well suited to large fundraising events for ticket sales, silent auctions, or other fundraising components. OneCause is not the solution if you do not want to conduct your auction online in which guests need to use their phones to bid.

Using OneCause

3 - OneCause allows us to sell tickets to fundraising events, collect donations, and host silent/live auctions.
3 - OneCause is the perfect platform for various types of staff, including event planners, development staff, and the marketing team. We can design our own landing page to attract attendees and secure their event tickets. It is also easy to solicit donations for your development team. I recommend the tool to stay organized and track results in real-time.
  • auctions
  • fundraising events
  • track donor information
  • Mission Call
  • quickly migrate data
  • analyze data from year to year
  • peer to peer fundraising
We have found this tool to be the best fit for our event, which combines a silent auction with ticket sales and fundraising. We like the pre-event preparation and the One Cause team's help to ensure we are set up for success on event day.

Evaluating OneCause and Competitors

Yes - GreaterGiving

We wanted an option that best fit our event needs and would be most cost-effective. We also needed on-site support to assist our team.
  • Integration with Other Systems
  • Ease of Use
We need a platform that migrates easily into our CRM.
We would certainly analyze our costs, but ultimately, given our limited staff and resources, we need a partner that can provide the most support to our team.

OneCause Support

ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, the standard package fit our needs, and the customer support was immediate and inclusive without additional expenses.
We had questions about running specific reports and customer service could easily provide assistance via their chat function to help us pull the data immediately to suit our needs.

Comments

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