1. Home
  2. Applicant Tracking Systems (ATS)
  3. SilkRoad Recruiting Reviews
  4. User Review of SilkRoad Recruiting
OpenHire - Good for Basic Needs
Updated February 06, 2015

OpenHire - Good for Basic Needs

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Most Recent

Overall Satisfaction with OpenHire

We utilize OpenHire for all open positions in our organization. It is a great place to store resumes and run basic reports.
  • Storing Resumes - you always have them in a database and you can go back and review the candidate.
  • Managing Candidates through the hiring process - you can see where the candidate is in the hiring process and have notes tied to each position.
  • Customizing Emails - you can customize emails you send to candidates and have them stored ready to go.
  • Setting up interviews for hiring managers - works with Outlook - takes a few steps however.
  • Latency Issues - we have continued issues with the system stopping at times or taking a long time to load.
  • Advanced Search - I'm not sure if this is their issue or a user issue on our end. Occasionally this function does not work.
  • Customer Support - they are getting better at responding however we have a dedicated person to support us. Calling 1st thing in the morning before the workday begins is your best bet. If you send them an email it can take days for a response.
  • Platforms with other systems - we have had issues coordinating platforms from various other recruiting tools we use.
  • Latency is a negative impact
  • Going 'paperless' is positive
  • Quick turn around for mass emails
  • Ease of resumes coming in through various job boards and sweeps being done
It's a fine system for basic recruiting needs. Ask if it works with other platforms and if it communicates with other systems that are specific to your business needs. We continue to have to pay more to have things 'customized' for our needs. Ask if they system works with your onboarding and payroll systems as well.

Their training for us was great and they used to have something called Mondays with SilkRoad. That was a great way to learn different things in the system as well.

Using OpenHire

11 - All business functions of the company.
We will most likely look around at other systems when our contract is up. Our team is familiar with the system so going through a process of learning another system at this time is not exciting to us. We would like to see what other systems can offer us.