OpenHire review
February 03, 2015

OpenHire review

Donna Birge | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenHire

The product had been purchased before I came to the company but not really used. I worked with the implementation team and began using it exclusively for tracking recruiting efforts. It took a little while to get all the managers' information into the system and begin to schedule interviews, etc. in the system but it greatly increased our ability to collect the correct information on candidates and to track the recruiting process from start to finish.
  • If used properly OpenHire tracks all recruiting steps from candidate application through offer and hire. It allows manager feedback on interviews, etc. to be gathered and kept via the system so it dramatically cuts back on the passing of paper.
  • By doing all the tracking on-line it provides good reports for the positions such as candidate reports, time to fill, etc.
  • It does a good job with the compliance reporting, EEO, etc.
  • The report function has a lot of canned reports but some are difficult to manipulate.
  • It is not as user-friendly for staff who have not previously used an ATS as it could be. It takes some getting used to.
  • Technical support was almost non-existant. You could submit a support ticket and never hear back from anyone. It was very frustrating.There was not a customer service number to call only an e-mail so you just had to wait for them to get back to you. There was no way to "escalate" your issue if you didn't receive a response.
  • It had a great impact to the business because prior to implementing OpenHire all recruiting was done via spreadsheet and phone calls. By implementing OpenHire we were able to track candidates more effectively, collect EEO data, schedule interviews, collect feedback and manage the entire recruiting process.
  • Having an applicant tracking system great increased our efficiency in HR by allowing everyone to know exactly where we were in the recruiting process at any time.
  • Open Hire allowed us to provide better service to our managers by routing resumes more quickly and more efficiently working through the process.
  • BrassRing,Taleo
I would have to say most Applicant Tracking Systems are very similar. I did find OpenHire easier to add managers to the system than I have in Taleo. I could easily give managers access to be included in the interview process, provide feedback, etc.
Key question - how well does it integrate with your calendaring system (Outlook, etc.)? How many "managers" can use the system? What training and support come with it?