Great for Collaboration Globally
Richard Peterson | TrustRadius Reviewer
May 17, 2019

Great for Collaboration Globally

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with OpenText Hightail

We use HighTail to share large volume graphic files globally (especially for team members in some countries that restrict access to Google Drive and Google Docs and as a team home portal for team collaboration on graphics projects. The program is scalable to our needs and we have upgraded our program twice after we have learned of its additional capabilities.
  • What we stumbled upon after being a customer is how scalable it is, that is, we can upgrade our offering easily without having to establish a new contract.
  • The team collaboration feature has saved us weeks on project completion. It has even reduced the need for some travel for the team to have to be in the same room when working on a time-sensitive project.
  • You can start with a basic package until you are comfortable with it. There is no pressure to start with the "super platinum" level like so many SaaS cloud vendors do.
  • I wish the screen would auto refresh faster, but that could be an issue with our bandwidth or IT pipeline and not the product.
  • I'd like a quicker way to get people up to speed than giving them a link to watch a multitude of videos and tutorials.
  • I can truthfully say this tool has reduced our T&E costs.
  • One negative of any global collaboration is language and it is hard to get non-English speaking individuals to participate fully. They still reply on emails and translators.
Even though HighTail costs more than the Google products we are comfortable with the increased features offering to make it our tool of choice.
Multiple location collaboration is key to us. We have people logging in during the late night hours from the other side of the world willing to work on our projects. In the past, we did not have willing "volunteers" from outside the US.

OpenText Hightail Feature Ratings

Task Management
9
Scheduling
8
Workflow Automation
8
Mobile Access
9
Search
9
Visual planning tools
9
Notifications
7
Discussions
8
Integrates with Outlook
8
Versioning
6
Video files
7
Audio files
7
Document collaboration
9
Access control
8
Advanced security features
7
Integrates with Google Drive
5
Device sync
6