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SAP CPQ

Score7.7 out of 10

26 Reviews and Ratings

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What is SAP CPQ?

SAP CPQ (replacing the former CallidusCloud CPQ solution) has been built to be independent of any CRM. The vendor says that this makes their solution more flexible. The vendor also says their solution provides businesses the flexibility to customize and enhance the solution without the constraints of CRM code. Pricing and product catalog changes can also be made by the users without having to rely on a CRM administrator.

Categories & Use Cases

Media

CPQ Catalog - configurable to support multiple catalogs, graphics, and easy to follow guides.
CPQ Configurator - guides users through configuration, indicating when a valid configuration is met, and showing commissions in real-time.
CPQ Margin Health Indicator - sliding scale to make pricing easy while protecting margins.
CPQ and Salesforce integration is seamless. Users never need to leave Salesforce to create a quote.

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Key Features

Learn about the best (and worst!) features SAP CPQ has to offer, as determined by TrustRadius' reviewers.
Based on 26 ratings of SAP CPQ's features
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Top Performing Features

  • Attachments to quotes

    PDFs, contracts, videos, etc can be attached to quotes and/or proposals.

    Category average: 8.9

  • Purchase history and open contracts

    Provides information about a customer’s previous purchases and current purchase/service agreements, which may factor into new sales or need to be modified to account for new sales.

    Category average: 8.8

  • Order capturing

    Allows the capture of orders of complex services and across multiple customer interaction channels such as - direct sales, contact center, point-of-sales, resellers, and customer self-service.

    Category average: 8.9

Areas for Improvement

  • CPQ-CRM integration

    Integrates to the company’s CRM to update the customer record.

    Category average: 9

  • Pricing rules

    Determines price based on rules and hierarchies. Rules may consider customer demographics, availability, and/or product configuration.

    Category average: 8.6

  • Guided selling/Sales portal

    Provides salespeople with tips, recommendations, or question sequences to help with product configuration and quoting, and/or to assist with cross-sell and upsell.

    Category average: 8.6

Reviews

What users are saying about SAP CPQ.
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SAP CPQ is the best

Incentivized
Tyler McLeanView profile
Account Executive in Marketing at Hibu (51-200 employees employees)

Use Cases and Deployment Scope

We use SAP CPQ for order entry on sales quotes/proposal.... It has made our order system really easy for sales reps and quick to make proposals etc. Never really any technical difficutlies and definitely one of the best easiest ordering systems we have used

Pros

  • Simple order entry
  • Fast order entry
  • Quick contracts creations and pricings

Cons

  • I think like going in/out of multiple tabs some times with tiered products could be better
  • faster load times for agreements and contracts and buffer circles
  • on demand support

Return on Investment

  • Helped us make a lot of sales easier and quicker
  • More revenue we have made since doing this
  • Only negative is sometimes can be slow or want to attach custom email templates for send outs

Usability

Alternatives Considered

Magnet and powered by CIQ Analytics

Other Software Used

Sales Force Assistant, Fillout

SAP CPQ is excellent for complex product config proposals for maximum ROI.

Incentivized
Sam FeuerView profile
Founder & CEO @ MindSmack at MindSmack.com (11-50 employees employees)

Use Cases and Deployment Scope

SAP CPQ is a unique tool that helped our sales teams offer unique product configurations, pricing structures and proposals that did not s**k. Most software in this space does 1 or 2 things well, this one however was exceptional.

Pros

  • Optimized proposal structure
  • Gave sales team confidence
  • Connected seamlessly to CRM

Cons

  • It is a complex solution and could do better on ease of use
  • Perhaps give mini explainer tutorials as you begin using it

Return on Investment

  • The first client had a huge jump in sales after implemetation
  • The second client did well but did not have internal support and closed down

Usability

Other Software Used

Shopify, PayPal Payments Pro, Google Authenticator

Easy to use and Saves time on quotes

Incentivized
Verified User
Technician in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

We Use SAP CPQ to handle pricing create quoted and manage approvals in one place. It connects well with our SAP systems SO everything stays updated automatically. we used emails and spreadsheets which was slow and caused mistakes Now everything is inside one system so it is faster and more accurate.

Pros

  • Create quotes fast and with fewer mistakes
  • Handles complex pricing rules easily
  • keep data in sync with SAP systems
  • Reduce email and manual work

Cons

  • Setup is complex and takes time
  • Training is needed for bot users and admins
  • Hard for new users to understand at first

Return on Investment

  • Approvals happen faster no more endless email back and forth
  • sales deals close quicker because the process is faster
  • Team are more productive since they spend less time doing manual work

Usability

Alternatives Considered

Oracle CPQ

Other Software Used

SAP S/4HANA for EHS environment management, SAP Commerce Cloud

CPQ is good

Incentivized
Verified User
Employee in Manufacturing (1001-5000 employees employees)

Use Cases and Deployment Scope

we have complexity logic in SAP ERP to calculate the price so when we send the request from eCom then not getting response on time (Session is expiring due to long time) so we implement the logic in CPQ.

Pros

  • Pricing
  • Config

Cons

  • We are using DPA to extract the data from ERP so better to have a direct connection from CPQ to ERP.

Return on Investment

  • It's another product. If it is part of ERP then great so that we don't have to go to multiple tools.
  • Separate licence and bit expensive.

Usability

Robust complex product management

Verified User
Director in Professional Services (501-1000 employees employees)

Use Cases and Deployment Scope

We use SAP CPQ to manage complex products and bundles, helping end users manage the onboarding and upselling process in a manageable and consistent way. Before SAP CPQ this was a highly fragmented and prone to errors process, which led to customer frustration as well as reprocessing efforts for agents

Pros

  • Product bundling
  • Integration with ISU/ other SAP verticals
  • Advanced and highly customized offer creation

Cons

  • Ease of initial setup
  • License cost
  • Out of the box AI assistance

Return on Investment

  • Reduced efforts on error handling
  • Reduced revenue leakage through incorrect product combinations
  • Improved customer satisfaction
  • Improved agent satisfaction

Usability

Other Software Used

SAP Analytics Cloud, SAP Service Cloud, SAP Sales Cloud

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