Item: OpsGenie
Rating: 8
Author: Bharath Nadar

Use Cases and Deployment Scope

it is being used across the organisation so that we can be notified when out product / services / infrastructure needs us.

On call schedules are configured in it and if some cluster or some service goes down then the respective on call member will be notified via sms . mobile app or phone calls. The notification method and the sequence can be customised. If we miss the call then it will be forwarded to the next available person as per our scheduled list. This way there is no need to monitor the infrastructure or the services 24*7 since we are notified when we are needed.

Pros and Cons

Notification via sms , mobile app and call which can be configured as per out requirement and it is very easy to configure
Setting up on call schedule to that we can set up a schedule for the whole year and no need to tweak the app again and again..
Even the normal users can easily forward the on call schedule to some other available person if he is not available
Easy to use GUI. just browse around 5 min and you will come to know what it does

Mobile app can be improved more as compared to the web GUI. It lacks some features.
When we install PpsGenie on a different cell phone, then the last use phone configuration gets messed up and we miss alerts because of that ..In that case we have to manually go and delete the old used phones...when we uninstall the app the phone used should be out of the configuration registry
Admin users privileges could be increased