OCC Review
Felicia DiSano | TrustRadius Reviewer
Updated July 16, 2019

OCC Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle Commerce Cloud

I am the main user with Oracle Commerce Cloud. We have a few people on our Marketing team who use it as well to post and update different weekly flyer deals. We also have a contracting company who we work with for maintenance on our different jobs that we have synced up with OCC. OCC has changed our company strategy completely.
  • Saving code within different widgets to reuse on different pages
  • Webhook connectioms
  • Ease of uploading widgets
  • Documentation on commerce cloud
  • Better support on Severity 1 tickets. There have been times I do not see a resolution for a month
  • More detailed information on errors from different job failures
  • Commerce cloud is helping us enhance our ship to store program dramatically
  • It has driven lots of new customers and same customers as well to our website
  • It has made our brand become more recognized
There is lots of more customization with Oracle Commerce Cloud, however the ease of installing plugins and utilizing them on your website is one thing I envy about WordPress
Definitely well suited for any successful retail company that wants to improve their success even more. Not well suited for smaller companies that may not be expanding in the coming years

Oracle CX Commerce (formerly Oracle Commerce Cloud) Feature Ratings

Product catalog & listings
8
Product management
7
Bulk product upload
7
Branding
5
Mobile storefront
8
Product variations
7
Website integration
8
Visual customization
8
CMS
7
Abandoned cart recovery
5
Checkout user experience
6
eCommerce security
5
Personalized recommendations
7
SEO
6
Multi-site management
6
Order processing
7
Inventory management
7
Custom functionality
7

Using Oracle Commerce Cloud

10 - Web developer, Ecommerce manager, intern, web merchandiser, digital marketing manager, graphic designer
1 - Web development, software engineering, graphic design. Oracle Commerce Cloud maintenance requires individuals who are able to think logically, creatively and intuitively.
  • Advertising in-store and online promotions
  • Placing transactions through an online portal
  • Getting new and returning users
  • Getting customers to visit our website through email click-theoughs
  • Connecting with responsys
  • Optimizing search engine functions to give the customer the best experience
  • Managing products through multiple catalogs for optimal organization between web merchandisers
  • Connecting to other Oracle products easily, for the most part
  • BOPIS
  • Product properties and variant properties
  • Breadcrumbs
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more.