An eCommerce Solution That Won't Disappoint
Anonymous | TrustRadius Reviewer
October 06, 2019

An eCommerce Solution That Won't Disappoint

Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Commerce Cloud for B2B

Overall Satisfaction with Oracle Commerce Cloud

Oracle Commerce Cloud is being used by our front-end development and marketing teams to create and maintain our B2B e-commerce sites. They are using Oracle Commerce Cloud to fulfill a variety of e-commerce business models as well as maximize the total amount of revenue that can be gained from online sources.
  • Ability to create and manage content for non-developers - Although we have a core development team, we use this feature to off-load some of the site management responsibilities from our developers.
  • Responsive site creation - Sites that are created through Oracle Commerce Cloud are responsive, therefore being able to be viewed properly across all screen sizes.
  • Exceptional customer service - Customer Service hours are convenient and are accessible by phone or email. Getting a representative for support is a fairly quick process using either of these methods.
  • Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
  • Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
  • Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.
  • As our sites are now much more responsive than before, we have experienced an increased amount of users accessing and purchasing from our site through mobile devices.
  • The average order value has also increased a bit. Monthly revenues have risen by about $5500.
  • Our core development team has been able to be more productive as some of the management work of the e-commerce site is being done by some of the members of the marketing team.
I have only used Shopify Plus at another organization for a few months, but there are some key differences from Oracle Commerce Cloud. First of all, in terms of pricing, Shopify is much cheaper making it appealing to organizations of all sizes. In comparison to Oracle Commerce Cloud, I would say Shopify is more widely known and used solely based on what I have heard from my other colleagues. However, in terms of the number of feature offerings, Oracle Commerce Cloud comes out on top.
We did not use a system integrator or implementation partner. All work was done in-house.
Oracle Commerce Cloud is probably only well-suited for large companies due to its harsh pricing models. For smaller companies, I would recommend services that are similar to Shopify. If your organization has a core development team that will have enough time and resources to manage an e-commerce site on their own, Oracle Commerce Cloud may not be the best experience for them.

Oracle CX Commerce (formerly Oracle Commerce Cloud) Feature Ratings

Product catalog & listings
9
Product management
10
Bulk product upload
10
Branding
9
Mobile storefront
8
Product variations
8
Website integration
9
Visual customization
10
CMS
10
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
9
Promotions & discounts
9
Personalized recommendations
9
SEO
10
Multi-site management
7
Order processing
5
Inventory management
9
Shipping
8
Custom functionality
4