TrustRadius
You down with OCC? It's pretty good for me.
https://www.trustradius.com/ecommerceOracle Commerce CloudUnspecified7.637101
Michael Weissberg profile photo
May 07, 2018

You down with OCC? It's pretty good for me.

Score 6 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle Commerce Cloud

We use Oracle Commerce Cloud for the e-commerce portion of our website. We're currently split between using OCC for the e-commerce portion and SiteCore for the Marketing and product information focus. It's far more robust and user-friendly than our previous e-commerce solution, with the ability to easily address our mobile optimization issues we've been experiencing, as well as easily running A/B tests to optimize conversion rates.

The backend is also far, far more easily utilized than our previous home grown solution, which required a significant amount of IT and programming help to add or modify any products. With Oracle Commerce Cloud, marketing can easily add, adjust, and categorize products without IT involvement.
  • OCC is mobile friendly and you can create different views easily
  • IT does not need to be involved in adding and modifying products - the backend user interface is easy for marketing to work within
  • A/B testing is extremely easy, requires absolutely no programming, and allows marketing to continuously optimize the website - live - and automatically implement the best working results
  • Initial implementation for us has been particularly expensive, and requires the use of multiple partners. Onboarding and initial build out can be difficult, with some potential far-reaching errors.
  • We've discovered from others in our use case, that if an error is made in initial product definition and hierarchy setup, they live in the instance permanently.
  • Specifically, within search, it will only search 'products,' so things like warranties, articles, or other content wouldn't show up unless literally everything is an independent product.
  • We anticipate mobile traffic bounce rate to drop significantly and conversion rates to increase. We're still to early on in our implementation to confirm these findings.
We weighed a few different options, including adjusting our own custom solution, but ultimately chose OCC due to Oracle's backing and integration with other Oracle items, which we also acquired (ERP, project management, etc.). Really, it's about a stable ecosystem with a massive amount of resources behind it - we're confident that any issues we run into can either be easily fixed, or it's a large enough ecosystem with users that there's an acceptable workaround that someone already has found. AI integration out-of-the-box is pretty great, too.
Oracle Commerce Cloud seems to have a lot of ties to other systems (of course, other Oracle systems, but also others) which can ultimately provide a lot of additional benefits by having multiple systems talk to each other. For example, marketing automation can interact with OCC and an ERP system.

The user friendliness is certainly the most beneficial - we've previously had to rely on an overwhelmed IT and programming staff, whereas now marketing can deal with far more backend items. A/B testing items on a live page and automatically implementing the "winning" variable is hugely beneficial - especially since marketing can endlessly try new things easily.

However, the initial implementation and build out still seems difficult and fraught with the possibility of difficult to fix errors. Documentation appears to be sparse, or at least spread across a wide variety of areas. A step-by-step onboarding process would help.

Oracle Commerce Cloud Feature Ratings

Product catalog & listings
8
Product management
8
Bulk product upload
Not Rated
Mobile storefront
8
Product variations
8
Website integration
8
Visual customization
8
CMS
8
Abandoned cart recovery
Not Rated
Checkout user experience
8
eCommerce security
Not Rated
Promotions & discounts
8
Personalized recommendations
8
SEO
5
Multi-site management
Not Rated
Order processing
Not Rated
Inventory management
Not Rated
Shipping
Not Rated
Custom functionality
Not Rated