I Like it
September 17, 2019

I Like it

OMAR ROSALES LOPEZ | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Database 12c

We provide consultancy service to a company's different sectors. In my account, we service a company in the financial sector. We provide services such as change and incident management, we work on service requests to provide access and manage users privileges, and troubleshoot performance issues at the query level to avoid impacts on established SLAs.

Pros

  • Provide edge technology.

Cons

  • Customer support is sometimes bad and if the ticket is not high priority It could take a lot of time to be attended to.
  • By helping to set Exadata, a 12c environment customer had a competitive advantage by getting analytic data in almost real-time.
We used SQL Server mainly because customers have some legacy applications that can only run on that environment, but SQL Server is good as well. It is easiest to manage users privileges, set up maintenance plans or create a new database from scratch by just using a backup file. If we had to choose, one Exadata appliance would be the reason to choose Oracle.
For data warehouse environments, it is a great option. We used to run it using a non-EXA appliance and batches used to take like 3 to 4 hours but it was reduced to 30 min which helped our customers. I think Oracle has an option for any need that any customer has.

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