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Overview

What is Tray.io?

Tray.io is an AI-powered, multi-experience iPaaS that speeds time-to-integration from months to days, in a single platform. The Tray Universal Automation Cloud aims to eliminates the need for disparate tools and technologies to automate sophisticated internal and external business processes.

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TrustRadius Insights

Tray.io is a versatile platform that has been widely embraced by users for its ability to automate data flows and streamline various …
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What is Tray.io?

Tray.io is an AI-powered, multi-experience iPaaS that speeds time-to-integration from months to days, in a single platform. The Tray Universal Automation Cloud aims to eliminates the need for disparate tools and technologies to automate sophisticated internal and external business processes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Tray.io?

Tray.io is an AI-powered, multi-experience iPaaS that speeds time-to-integration from months to days, in a single platform. The Tray Universal Automation Cloud aims to eliminates the need for disparate tools and technologies to automate sophisticated internal and external business processes.




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The Tray Platform: General Automation Platform

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Tray.io Technical Details

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Tray.io is a versatile platform that has been widely embraced by users for its ability to automate data flows and streamline various business processes. By automating data flows, marketers can free up valuable time to focus on higher-value functions. The software offers different nodes for data cleansing, making it easy to accomplish. Tray.io has been used successfully in collaborative projects with Salesforce, enabling seamless integration and data transfer between the two platforms. Additionally, it has proven effective in ETL'ing customer attributes from data warehouses to marketing automation systems, eliminating manual processes and saving users a significant amount of time. The software has also been leveraged for GDPR deletion requests, signaling its commitment to data privacy and compliance. Furthermore, Tray.io has empowered users to power chat bot responses with Intercom, syncing data from SaaS solutions to data warehouses, and automating customer lifecycle messages using data from the warehouse. With its user-friendly interface and ability to integrate with various platforms without the need for engineering resources, Tray.io has gained recognition for solving complex problems faced by global organizations by connecting disparate systems. By automating dozens of operational headaches through Tray workflows, users have experienced improved efficiency and precision across their organizations. Tray.io's value extends beyond marketing automation, as it seamlessly integrates with different systems such as Google Forms, Asana, and Tray.io itself to simplify processes and improve communication and collaboration among teams. Whether it's automating lead capture rates, performing complex roll-ups of user data into company profiles using Intercom, enriching email addresses via Clearbit, or automatically generating URL2PNG screenshots and detecting new posts on open data services, Tray.io's capabilities ensure smooth system integration, data orchestration, and workflow automation. From syncing backups between platforms and logging phone calls into CRMs to creating seamless integrations between Salesforce and ZenDesk or connecting various marketing, sales, and support systems under one umbrella, Tray.io proves instrumental in solving integration challenges and reducing manual tasks. By enabling real-time updates on customer records, Tray.io empowers businesses to achieve new levels of marketing automation, enabling them to focus on strategic work. Its flexibility, extensive connector library, and custom integration capabilities make Tray.io a go-to solution for users seeking to streamline their operations and accelerate project development.

Clean and intuitive user interface: Users have consistently praised Tray.io for its clean, simple, and intuitive user interface. They find it easy to navigate and perform tasks efficiently. The streamlined design of the interface not only enhances the overall user experience but also provides a secure and practical way to protect their information and data.

Wide range of valuable connectors: Tray.io offers a wide range of valuable connectors that allow users to seamlessly integrate with numerous platforms and systems. This extensive collection keeps expanding, providing users with the ability to connect different SaaS platforms that may not fully meet their needs. With these connectors, users can customize their integrations and solve problems in multiple ways.

Powerful tools for API interaction: Users highly appreciate the powerful set of tools provided by Tray.io for interacting with APIs. These tools enable them to accomplish their desired tasks effectively, whether it's retrieving data from an external system or pushing data into different applications. The flexibility offered by Tray.io empowers users to connect systems more effectively and solve integration problems efficiently.

Steep Learning Curve: Several users have found Tray.io to have a steep learning curve, requiring time and effort to become familiar with the processes. The outdated documentation exacerbates this issue for some users.

Slow User Interface and Navigation: Some users have experienced slow performance in the user interface, particularly when building large workflows. Navigating through these workflows is also hindered by excessive unused space between connectors.

Inadequate Error Messages and User Interface Issues: Users have reported difficulties with error messages in the component log, as they are not always meaningful. Additionally, one user mentioned encountering issues where they had to fill out unwanted boxes, suggesting problems with the software's user interface design.

Based on user reviews, users commonly recommend the following for Tray.io:

  1. Check references from other companies that have completed similar projects to understand the platform's capabilities.

  2. Leverage Tray.io's support and account management team for guidance and advice during onboarding.

  3. Explore Tray.io's existing integrations and documentation to speed up project completion.

These recommendations highlight the value and usability of Tray.io, with suggestions for improvement such as enhancing documentation and establishing standard design and deployment practices within organizations.

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our IT ops and Finance departments use Tray.io.
They were able to setup an onboarding automated process for our Sales Reps, involving many tools.
In Finance we like to use Tray to automate some manual tasks with our tools that offer APIs. Such as doing data backups and exports of reports.
  • Automate and schedule manual tasks
  • Easy to use
  • Very helpful and reactive support team
  • Basic tutorial for less technical staff
  • Option to choose the version for API Calls
  • Community to exchange ideas
Great for finance and accounting to automate manual repetitive tasks. Saving a few minutes per week on redundant tasks adds up to several days a year!
Cloud Data Integration (5)
88%
8.8
Pre-built connectors
80%
8.0
Connector modification
90%
9.0
Support for real-time and batch integration
90%
9.0
Data quality services
100%
10.0
Data security features
80%
8.0
  • Increased efficiency
  • Reduced Costs
  • Increased Productivity
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