Oracle Service Cloud is best multi-channel platform for customer service
February 13, 2018
Oracle Service Cloud is best multi-channel platform for customer service
Score 10 out of 10
Vetted Review
Overall Satisfaction with Oracle Service Cloud
Oracle Service Cloud is used across our organization, to manage customers, contacts, opportunities, tickets, and contracts.
- Automatic routing of tickets to the right queue/team based on keywords and categorisation
- Knowledge base native link to incident management allowing quick find of FAQ to answer customer's issue
- Easy creation of reports using drag and drop designer canvas
- Co-browse should be totally integrated without the need for setup in different application or configuration
- Full-blow release manager and version control is missing
- Account and opportunity management capability helped us be more organised and focused, increasing pipeline and conversion, and ultimately getting us more revenue.
- Email and incident management capability helped us be quicker and more efficient, providing a better customer experience, increasing loyalty and satisfaction, and ultimately getting us more revenue.
Oracle Service Cloud is more complete and flexible. It is an enterprise platform. 95% of products and capabilities are native and don't need add-ons.