Oracle Service Cloud - The honest review
Overall Satisfaction with Oracle Service Cloud
We implement Oracle Service Cloud for our enterprise customers across North America and APAC regions. We have a very strong service cloud practice setup within our organization. We are one of the go to partners for multiple regions when in comes to Oracle's CX product line up and its integration with other Oracle and non Oracle environments like OracleCX suite, IoT Cloud, Softbank's Pepper, NetSuite and many more.
- Omnichannel support
- Extremely short time to market due to many handy features available
- Integration flexibility with other external systems
- Rigid agent desktop
- Not so good reporting engine
- No DECIMAL FIELD
- Severely positive
- Oracle Service Cloud
Service Cloud is way better than other options out there as long as we are not talking about Salesforce. We select ServiceCloud due to price point, our expertise with it and because we are an Oracle shop and prefer to be it that way.